Kann mir jemand kurz genau sagen, was die genau von mir haben wollen? Verstehe das nicht mit dem Passport, oder was Sie da meinen.
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Hello,
your order is currently being stuck in our payment check.
Due to many fraud cases we need to verify you as the rightful owner of the used payment account first.
In order to do so, we please need the following information:
(1) a picture of the payment account owner's valid ID/passport
(2) a picture of the payment account owner, holding own ID/passport next to the face
After we get the required documents your order will be processed and completed as soon as possible.
We want to ensure that the provided information will only be used to verify your Shop account.
It will neither be stored nor passed on to any third parties.
We apologize for any inconvenience caused.
best regards
Eunice